Case Studies

Bergzeit: Mountain sports tours marketplace

A Sharetribe Flex marketplace for booking guided mountain tours: custom availability, advanced booking system, and branded design.

Client
Bergzeit GmbH
Platform
Sharetribe
Bergzeit: Mountain sports tours marketplace screenshot

The idea

Bergzeit GmbH, based near Munich, is a renowned online retailer for mountain and outdoor sports goods. Bergzeit Erlebnis extends this by offering courses, tours, and trips for mountain sports: mountain biking, skiing, paragliding, canoeing, and more. They needed a marketplace where tour operators could sell their products directly to outdoor enthusiasts.

What we built

We built Bergzeit’s marketplace on Sharetribe Flex with extensive customizations to match their specific needs:

  • Off-session payments Stripe escrow payments extended to one year, allowing guests to book tours well in advance beyond the standard 90-day limit
  • Custom design Marketplace design tailored to match Bergzeit's online store, ensuring a cohesive brand experience
  • Multi-step listing wizard A detailed listing wizard helps tour operators provide comprehensive information about their offerings in multiple steps
  • File storage on Azure Integrated Microsoft Azure for storing PDF files within listings, allowing tour operators to upload and manage documents efficiently
  • Overlapping date management A specific availability system handles overlapping start and end dates for the same tour, enhancing booking flexibility
  • SEO optimization Customized routes for category pages, meta information updates, sitemap, image optimization, and cache policy changes to preserve search engine rankings

The result

A user-friendly marketplace that aligns with Bergzeit’s brand and operational goals. Off-session payments have increased booking flexibility, while the custom design and listing wizard have improved usability for both customers and tour operators. Azure file storage simplified document management, and the availability system improved booking flexibility. SEO work preserved Bergzeit’s search engine visibility. See Bergzeit tours at bergzeit.de

“From Day 1, we've made continuous improvement steps together. Their experience from other marketplace projects gives us helpful advice on operational challenges and how to prioritize both customer and tour operator needs.”
Jürgen Roth Jürgen Roth
Head of Travel Business, BERGZEIT GmbH
Andrew Dahl
Andrew Dahl Head of Development, Karnov Group

"They've been an integral part of our development team: clean code, automated tests, and the kind of daily collaboration where sometimes we felt like they were reading our minds."

Evan Michaels
Evan Michaels Founder, reSound

"IT House developed reSound at lightning speed without ever compromising on quality. They turned our vision into a working marketplace, and they continue to deliver."

Matt and Graham Graff
Matt & Graham Graff Founders, Farmzy Inc.

"Our backs were up against the wall with tight timelines and a huge event to deliver. IT House stepped in and made the whole thing possible, within our budget. Now they're helping us rebuild the marketplace from the ground up."

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